Returns Eligibility

We accept returns within 14 days of delivery.
To be eligible for a return, items must be:

  • Unopened and unused

  • In original packaging condition

  • Accompanied by valid proof of purchase (order confirmation or receipt)

Non-Returnable Items

For product safety and collection integrity, the following items are not eligible for return:

  • Opened or used trading cards and collectibles

  • Gift cards or promotional items

  • Clearance or final-sale products

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
📧 support@Pokemontcgpack.com

Please include:

  • Your order number

  • Clear photos of the product and packaging

Once reviewed, we will arrange a replacement or full refund, including return shipping costs where applicable.

Refunds

Once your return is received and inspected, refunds will be processed within 7–10 business days.
Refunds will be issued to the original payment method.

You will receive an email confirmation once your refund has been completed.

Exchanges

We only offer exchanges for items that are:

  • Defective

  • Damaged

  • Incorrectly shipped

To request an exchange, please contact our support team before sending any item back.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service and/or purchasing shipping insurance for safe return delivery.

Once your return is approved, full return instructions and the return address will be provided. Please do not send items without authorization, as this may delay processing.

Cancellations

Orders can only be modified or canceled before shipment.
Once an order has been dispatched, it cannot be canceled.

Contact Us

For any questions regarding returns or refunds, please contact:
📧 support@Pokemontcgpack.com

We aim to respond within 24 business hours.

Additional Policy Notes

  • Returns made within 14 days of delivery in like-new condition are eligible for a refund or store credit.

  • Original shipping charges are non-refundable.

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

  • All sale or clearance items are considered final sale and cannot be returned.